Course Description

Code
DCR71R
Title
Enhancements in SAP CRM 7.0 EHP1
Duration
Solution
SAP CRM
Delivery Method
E-learning
Language
English

Course Details

Goals

  • Understand the Enhancement Package Concept, the relevance of Business Functions, the use of switch framework and the activation steps of Enhancement Packages at glance
  • Explain the Cross Solution Highlights coming with SAP CRM 7.0 Enhancement Package 1
  • Understand the Solution Specific Highlights coming with EHP1 for SAP CRM 7.0 on a high level basis

Audience

  • Customers interested in Innovations & Enhancements with EHP1 for SAP CRM 7.0
  • Project Leads
  • Consulting Managers
  • Consultants who want to gain an overview of the concept of Enhancement Packages including some Enhancements highlights of SAP CRM

Prerequisites

Essential

  • General knowledge of SAP CRM

Recommended

  • None

Course based on software release

  • SAP CRM 7.0, EHP1

Content

  • Enhancement Package Concept
    • Basics of SAP Enhancement Package Concept, including Switch Framework and Business Functions
    • Overview of the Implementation Process of Enhancement Packages
  • Examples of generic Cross Solution Highlights with EHP1 for SAP CRM 7.0
    • CRM WebClient UI Framework Enhancements
    • CRM Analytics Enhancements
    • CRM Performance and Infrastructure Enhancements
    • Overview of Application- and Channel specific Highlights with EHP1 for SAP CRM 7.0
    • Key Innovations in CRM Marketing
    • Key Innovations in CRM Sales
    • Key Innovations in CRM Service
    • Key Innovations in CRM Interaction Center
    • Key Innovations in CRM Partner Channel Management

Notes

  • The goal of this course is to give a broad and comprehensive high level overview of Enhancements in SAP CRM coming with SAP CRM 7.0 EHP1.
  • The technical aspects of Enhancement Packages implementation are not covered in DCR71. For detailed technical information to plan and implement Enhancement Packages attend ADM327 Enhancement Package Implementation.
  • (Interactive_DE)

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Rezerva aceasta oferta

Metoda de livrare:

On-line

175 €

Preturile afisate nu contin TVA.