Goals

• Describe SAP Business Communications Management 7.0
• Plan SAP Business Communications Management 7.0
• Implement SAP Business Communications Management 7.0

Audience

• Solution Consultant

Prerequisites

Essential

• * The SAP BCM version 7 Learning Map is designed for qualified project participants. You require:
• Basic Knowledge about networks (TCP/IP) and IT/Microsoft platforms (Windows, SQL)
• Contact Center and Voice over IP Telephony knowledge is recommended
• More than 12 months project experience
• Upcoming participation in an SAP BCM 7 deployment project

Content

• Infrastructure Guidelines
• Installation Guide
• Migration Guide
• Functional Configuration
• Maintenance /Troubleshooting

Notes

• This content is provided by SAP’s Online Knowledge Products. Information regarding Online Knowledge Products and instructions on how to access the Online Knowledge Products are available: http://service. sap.com/okp
• Course Length: ~ 7:00 hours
• All materials are online

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