Implement SAP Customer Engagement Intelligence 1.1
Audience
Application Consultant
Technical Consultant
Prerequisites
Essential
* The SAP Customer Engagement Intelligence 1.1 Learning Maps are designed for qualified project participants. You require:
More than 12 months project experience
Upcoming participation in a project for SAP Customer Engagement Intelligence 1.1
Content
Application Consultant:
SAP Customer Engagement Intelligence Overview
SAP Account Intelligence
SAP Customer Value Intelligence
SAP Audience Discovery and Targeting
SAP Social Contact Intelligence
Target Groups and Initiatives
Technical Consultant:
Architecture
Extensibility
Notes
This content is provided by SAP’s Online Knowledge Products. Information regarding Online Knowledge Products and instructions on how to access the Online Knowledge Products are available: http://service.sap.com/okp