Goals

• Describe SAP Customer Engagement Intelligence 1.1
• Plan SAP Customer Engagement Intelligence 1.1
• Implement SAP Customer Engagement Intelligence 1.1

Audience

• Application Consultant
• Technical Consultant

Prerequisites

Essential

• * The SAP Customer Engagement Intelligence 1.1 Learning Maps are designed for qualified project participants. You require:
• More than 12 months project experience
• Upcoming participation in a project for SAP Customer Engagement Intelligence 1.1

Content

• Application Consultant:
• SAP Customer Engagement Intelligence Overview
• SAP Account Intelligence
• SAP Customer Value Intelligence
• SAP Audience Discovery and Targeting
• SAP Social Contact Intelligence
• Target Groups and Initiatives
• Technical Consultant:
• Architecture
• Extensibility

Notes

• This content is provided by SAP’s Online Knowledge Products. Information regarding Online Knowledge Products and instructions on how to access the Online Knowledge Products are available: http://service.sap.com/okp
• Course Length: ~ 12 hours
• All materials are online

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