Goals

• List the organizational levels used in Enterprise Asset Management (EAM)
• Define the various organizational units in EAM
• Define maintenance work centers and their role and functions in EAM and Customer Service
• Identify and perform the phases of the Corrective Maintenance process
• Understand the tools involved in analyzing maintenance history
• Process reports using the Plant Maintenance Information System
• Identify and perform the phases of the Customer Service Order business process
• Identify the integrations points with other SAP ERP modules

Audience

• Customers and consultants who are new to SAP ERP Enterprise Asset Management

Prerequisites

Essential

• Conceptual or practical knowledge of how companies manage their Plant Maintenance and Customer Service activities, the two components of SAP ERP Enterprise Asset Management
• TERP01 Intro to SAP ERP and SAP NetWeaver

Recommended

• SAP129 SAP Navigation

Course based on software release

• SAP ERP 6.0, EhP5

Content

• Organizational levels in Plant Maintenance and Customer Service
• Technical Objects: Functional Locations, Equipment and Bills of Material
• Preventative Maintenance Processing
• Reporting and analysis
• Service order processing

Notes

• This training is for Innovations 2010 which includes ERP 6.0 EhP5, CRM 7.0 EhP1, SRM 7.0 EhP1, SCM 7.0 EhP1, and NetWeaver 7.02. This software is not yet in unrestricted shipment. The software is still in the SAP Ramp-Up phase, and your company must be nominated as an official SAP Ramp-Up customer according to the applicable processes prior to getting access to this particular software version. For more information about the ramp-up process and conditions for participation, see SAP Service Marketplace: http://service.sap.com/rampup

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