Goals

• Evaluate downtime
• Define downtime costs versus availability costs
• Assess update/upgrade process downtime
• Identify Near Zero Downtime Maintenance (nZDM) capabilities of SUM
• Prepare downtime and Manage downtime phases
• Complete the downtime

Audience

• Program / Project Manager
• System Administrator
• Technology Consultant

Prerequisites

Essential

• SAPTEC

Recommended

• none

Course based on software release

• SAP ERP 6.0 with Enhancement Package 7

Content

• Downtime
• Evaluating Downtime
• Assessing Update/Upgrade Process Downtime
• Identifying Near Zero Downtime Maintenance (nZDM) Capabilities of SUM

Notes

• This course focuses on downtime management.

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