Goals

• Define the concept of the SAP Solution Manager
• Discuss the tools provided by the SAP Solution Manager

Audience

• Consultant
• Project Managers
• Project Team Leads
• Project Team Members
• IT Service Desk Managers
• IT Service Desk Members

Prerequisites

Essential

• Basic knowledge of SAP systems

Recommended

• None

Course based on software release

• Solution Manager 7.1

Content

• SAP Solution Manager Overview
• Supporting Application Lifecycle Management with SAP Solution Manager
• Working with the SAP Solution Manager Scenarios for Application Lifecycle Management
• ASAP Methodology
• Using the ASAP Implementation Methodology
• SAP Solution Manager for Implementation
• Using a Project-Implementation Roadmap
• Using SAP Solution Manager During the Blueprint Phase
• Using SAP Solution Manager During the Realization Phase
• IT Service Management (ITSM) functionality
• Increasing Service Desk Efficiency
• Enhancing Change Request Management
• Technical Operations with SAP Solution Manager
• Using End-to-End Root-Cause Analysis and Reporting
• Monitoring the components of your system landscape with SAP Solution Manager
• Creating Reports in SAP Solution Manager

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